Store Policy

🤝 Customer Care

At Turf Hydroponics, we are committed to providing a reliable, responsive, and respectful customer experience — from inquiries to after-sales support. We aim to serve hobbyists, growers, and plant lovers across the Philippines with professionalism, product knowledge, and genuine care.

We stand by the following values in all our interactions:

• 🌱 Understanding your needs and planning ahead to provide relevant solutions

• 🌞 Responding promptly, kindly, and respectfully to all customers

• 👂 Listening carefully to feedback, concerns, or special requests

• 💬 Communicating clearly, honestly, and with product expertise

• ⚡ Following through on requests and orders promptly and efficiently

• 🌿 Serving with integrity, commitment, and strong ethical standards

• 🙌 Respecting every customer and encouraging an open and helpful environment

We aim to resolve inquiries and service requests on the same day they are received. For more complex concerns, we ensure proper follow-up to fully address and resolve the issue.

For questions, feedback, or support:
📧 Email us at info@turfhydroponics.com
📱 Or reach out via Facebook or Instagram during service hours (Mon–Sat, 8AM–5PM).

🧾 Wholesale Inquiries

Interested in reselling or bulk purchasing?
We're working on our wholesale program!
📩 In the meantime, feel free to contact us directly at info@turfhydroponics.com for custom quotations and early access to wholesale rates.

💳 Payment Methods

We currently accept the following payment methods:

• Credit / Debit Cards (via Shopify Payments)

• PayPal

• GCash / Bank Transfer (details provided at checkout or upon request)

• Cash on Delivery (COD) — available in select areas and products